UNLESS A TRIP-SPECIFIC DOCUMENT EXPRESSLY STATES OTHERWISE:
PLEASE REVIEW THIS POLICY AND ALL TRIP-SPECIFIC CANCELLATION TERMS BEFORE MAKING ANY PAYMENT.
Every Avenue Travel LLC is registered with the State of Florida as a Seller of Travel. Registration No. ST45213.
This Cancellation & Refund Policy applies to travel services, tours, retreats, cruises, port excursions, worldschooling experiences, family travel, individual bookings, group travel, guided experiences, activities, accommodations, transportation, and other travel-related services arranged, coordinated, operated, or sold by Every Avenue Travel LLC.
This Policy is incorporated into and forms part of the Every Avenue Travel LLC Travel Services Terms and Conditions.
By submitting a booking, approving a quote, paying a deposit or other amount, confirming participation, or participating in a Trip after receiving or being given access to this Policy, the Traveler acknowledges and accepts this Policy.
The version provided or made available at the time of booking governs that booking unless the Traveler later agrees to a written amendment.
For purposes of this Policy:
“Booking Client” means the person who initiates, pays for, or manages a reservation for one or more Participants.
“Company” means Every Avenue Travel LLC.
“Company Credit” means a written credit issued directly by the Company for future eligible Company travel services.
“Deposit” means the amount identified as a deposit in the applicable quote, invoice, booking page, confirmation, or Trip Document.
“Eligible Payments” means payments actually received and retained by the Company for Trip services governed by the standard cancellation schedule, excluding the Deposit and other amounts identified as nonrefundable under this Policy.
“Force Majeure Event” means an event outside the Company’s reasonable control, as described in Section 17.
“Participant” or “Traveler” means each adult or minor included in or participating under a booking.
“Supplier” means an independent hotel, resort, cruise line, transportation company, activity operator, excursion operator, guide, venue, restaurant, equipment provider, booking platform, or other third party providing a Trip service.
“Supplier Credit” means a voucher, credit, certificate, or future-travel benefit issued by a Supplier.
“Supplier Terms” means the Supplier’s payment, cancellation, refund, voucher, name-change, transfer, ticket, fare, or other contractual terms.
“Trip” means the applicable tour, retreat, cruise, excursion, worldschooling experience, individual itinerary, group itinerary, activity, package, or other travel service.
“Trip Documents” means the applicable booking page, quote, invoice, confirmation, itinerary, trip-specific cancellation terms, written inclusions and exclusions, payment schedule, and written addenda.
“Trip Start Date” means the first date on which the first Company-arranged Trip service is scheduled to begin unless the Trip Documents expressly identify a different date.
For cancellation, refund, credit, and transfer matters, the following order applies:
Trip-specific or Supplier Terms may be more restrictive or more favorable than this standard Policy.
A stricter term applies only to the Trip or component to which it relates. It does not automatically replace the cancellation terms for unrelated Trip components.
No verbal statement changes this Policy unless an authorized Company representative confirms the change in writing.
Unless the applicable Trip Documents expressly provide a refundable period or a different rule, the Deposit is nonrefundable from the time it is paid.
The Deposit amount may be:
Some Trips may provide that a Deposit remains refundable until a specified date or becomes nonrefundable a stated number of days before departure.
When clearly disclosed before payment, that Trip-specific rule replaces the standard rule for that Trip.
In addition to the Deposit, the following amounts may be nonrefundable when disclosed before payment or imposed under applicable Supplier Terms:
No Company planning or administrative fee will be treated as nonrefundable unless it was separately identified and disclosed before payment.
A complimentary, promotional, discounted, or no-charge service has no independent cash-refund value.
Refunds are based on the amount actually paid, not the advertised retail value of a promotional benefit.
All cancellations must be submitted by email to:
booking@everyavenuetravel.com
The cancellation email must include:
A cancellation becomes effective on the calendar date the cancellation email is successfully received by the Company’s email system.
Cancellation dates are determined using Eastern Time.
A cancellation sent to an incorrect email address, returned as undeliverable, or posted only through social media, a group chat, text message, or verbal conversation is not effective unless the Company confirms acceptance in writing.
The Traveler should retain proof of transmission and the Company’s acknowledgment.
A request to remove one or more Participants from a multi-person booking is treated as a partial cancellation and is subject to Sections 8 and 9.
A request to transfer a booking, change a name, or change dates is not a cancellation notice.
Submitting a transfer or change request does not stop the cancellation schedule from continuing to run.
If the Traveler later decides to cancel, the applicable cancellation date is the date the Company receives an actual written cancellation notice.
Unless a Trip-specific or Supplier policy expressly states otherwise, the following schedule applies.
Written Cancellation Received Before Trip Start Date
Standard Refund
120 or more calendar days
100% of Eligible Payments
90–119 calendar days
75% of Eligible Payments
60–89 calendar days
50% of Eligible Payments
30–59 calendar days
25% of Eligible Payments
Fewer than 30 calendar days
No refund
The Deposit is excluded before the refund percentage is calculated.
The refund will never exceed the amount actually paid to and retained by the Company.
For components governed by the standard schedule:
Eligible Payments = Payments actually received by the Company minus the nonrefundable Deposit and other separately disclosed nonrefundable amounts.
The applicable percentage in Section 6 is applied to Eligible Payments.
Assume:
The calculation would be:
This example is illustrative only. Actual refunds may differ because of partial payments, Supplier Terms, occupancy changes, processing charges, or Trip-specific conditions.
If the booking has not been paid in full, the refund calculation is based on payments actually received, subject to any already-due or irrevocably committed amounts under the Trip Documents and disclosed Supplier Terms.
Cancellation does not automatically eliminate:
The Company will not collect more than the applicable cancellation amount, disclosed Supplier charges, and other amounts properly due under the Agreement.
A component governed by separate Supplier Terms will be calculated under those terms and excluded from the standard calculation to the extent necessary to avoid applying two cancellation schedules to the same amount.
The standard schedule applies to the remaining components.
Upon request, the Company will provide a reasonable summary showing:
Hotels, resorts, cruise lines, transportation providers, activity operators, excursion operators, venues, and other Suppliers may have cancellation rules that differ from the standard schedule.
Those Supplier Terms control the affected component when:
A Supplier may impose:
When a Traveler pays a Supplier directly:
The Company may provide reasonable assistance with the request but does not guarantee that the Supplier will approve a refund or credit.
When the Company receives a cash refund from a Supplier on behalf of a Traveler, the Company will pass through the amount attributable to that Traveler, subject to:
If a Supplier provides only a credit or voucher, the Company may pass through or administer the Supplier Credit subject to the Supplier’s restrictions.
When one Participant cancels but other Participants continue, the cancellation is calculated using the payments reasonably attributable to the canceling Participant.
Trip prices may depend on:
If a partial cancellation changes occupancy or eligibility for a group price, the remaining booking may be repriced.
Examples include:
A documented occupancy or repricing adjustment may be:
The Company will disclose the adjustment before finalizing the partial cancellation when reasonably practicable.
If continuing Participants do not accept the necessary revised price, they may cancel. Their refund will be calculated using the date their own written cancellation is received.
The earlier cancellation date of another Participant does not automatically apply to them.
A Booking Client may request to substitute another eligible Traveler up to sixty calendar days before the Trip Start Date.
Requests received fewer than sixty days before departure may be denied.
A transfer is subject to:
The Company will disclose known transfer and Supplier charges before completing the transfer.
The transfer is not effective until the Company confirms it in writing.
The original Traveler remains responsible for the booking and payment obligations until:
A transfer may be denied or limited when a Supplier service is nontransferable, including certain:
A request to move a booking to a different date or Trip is generally treated as a cancellation and new booking unless the Company approves a transfer in writing.
The Company is not required to transfer a booking to another departure.
Final payment must be received by the date stated in the Trip Documents.
The Traveler remains responsible for monitoring payment deadlines.
Unless Trip-specific or Supplier deadlines require a shorter period and were disclosed, the Company may cancel and release a booking if final payment remains unpaid fourteen calendar days after the stated due date.
The Company is not required to provide additional notice before releasing the booking after that period.
Some Supplier reservations may be released or become nonrefundable immediately after a payment deadline.
When a shorter or stricter deadline applies, it should be stated in the Trip Documents.
A booking canceled for nonpayment is treated as a Client cancellation effective on the date the Company cancels or releases the booking.
The Deposit remains nonrefundable, and any additional refund is determined under:
A canceled booking may be reinstated only with written Company approval.
Reinstatement may require:
Reinstatement is not guaranteed.
For bookings made after the stated final-payment deadline:
Failure to attend, appear, or join the Trip without prior written cancellation is a no-show.
A no-show forfeits all payments.
A late arrival does not entitle the Traveler to a refund for missed:
The Traveler is responsible for the cost and logistics of joining or rejoining the group.
Once the Trip begins, no refund is provided for services unused because a Participant:
A Participant removed for unsafe, unlawful, materially disruptive, or prohibited conduct receives no refund for unused services and is responsible for resulting transportation, accommodation, and other costs.
This Section does not eliminate a remedy that may apply when the Company itself materially fails to provide a contracted service and no reasonable substitute is offered.
Unless the Company cancels the Trip or applicable law requires otherwise, the standard cancellation rules apply when a Traveler cancels because of:
Comprehensive travel insurance is required for every Participant. Each Participant must provide proof of coverage by the deadline stated in the Adult Participant Agreement and applicable Trip Documents. Failure to provide proof may result in cancellation, denied participation, or treatment of the Participant as self-insured. A Participant treated as self-insured assumes sole and full financial responsibility for uninsured or underinsured costs and losses, subject to liabilities that cannot legally be waived or transferred.
The Company may offer a discretionary exception, transfer, or credit in an individual case. A discretionary accommodation:
Cruise fares, deposits, cabins, taxes, add-ons, and onboard services are subject to the cruise line’s passenger-ticket contract and cancellation rules.
Cruise-line terms may be more restrictive than this Policy.
A cruise line may omit, replace, shorten, or reschedule a port call because of:
A missed or changed port does not automatically create a right to an excursion refund.
Port excursions are frequently nonrefundable or subject to special operator terms.
Refund eligibility following a missed port, itinerary change, weather event, late ship arrival, or operator cancellation is determined by:
The Company will make reasonable efforts to request a refund or credit when a port excursion cannot occur.
The Company does not guarantee that the excursion operator will issue a cash refund.
Any amount actually recovered for the Traveler will be passed through in accordance with Section 8.
If the Company itself cancels an excursion for a reason within its reasonable control and no comparable substitute is provided, the Traveler will receive a refund of amounts paid to the Company for the canceled excursion.
The Company is not responsible for refunding or administering an excursion booked directly by the Traveler.
If the Company cancels an entire Trip before it begins because of:
the Traveler may choose:
The Company may provide a reasonable written deadline for choosing between a refund and Company Credit.
Unless the notice states a longer period, the Traveler will have fourteen calendar days after the Company’s notice to make the election.
If the Traveler does not elect a Company Credit by the deadline, the Company may issue the cash refund.
If the Company cancels only one Trip component for a reason within its control, the Company may provide:
A reasonable comparable substitution is not considered cancellation of the entire Trip.
The Company is not responsible for independently arranged expenses, including:
Travel insurance should be used to protect those expenses.
A group Trip may require minimum enrollment.
If minimum enrollment is not reached, the Company may:
A Traveler is not required to accept a higher revised price.
If the Traveler declines a revised price following a minimum-enrollment shortfall, the Traveler will receive a refund of amounts paid to the Company for the canceled Trip services.
The Company will provide notice of a minimum-enrollment cancellation as soon as reasonably practicable.
A Force Majeure Event includes an event outside the Company’s reasonable control that prevents, materially impairs, makes illegal, or makes commercially impracticable all or part of a Trip, including:
Following a Force Majeure Event, the Company may:
When a Trip or component is canceled because of a Force Majeure Event, cash refunds are limited to Recoverable Funds unless applicable law or the Company’s own contractual responsibility requires otherwise.
“Recoverable Funds” means:
less:
If a Supplier provides only a credit or voucher, the Company may pass through or administer that credit subject to the Supplier’s terms.
The Company is not required to convert a Supplier Credit into cash from the Company’s own funds unless applicable law requires otherwise.
If the Company recovers additional Supplier funds after issuing an initial refund calculation, the Company will provide a supplemental refund or applicable credit for the Traveler’s share, less any previously disclosed authorized deductions.
A reasonable itinerary modification or comparable substitution made because of a Force Majeure Event does not automatically create a right to cancel the entire Trip for a full refund.
If the Traveler declines to participate in a Trip that remains reasonably capable of operating, the Client cancellation schedule applies unless the Company agrees otherwise.
If a Force Majeure Event occurs after the Trip begins:
The Company will make reasonable efforts to recover funds but does not guarantee that a Supplier will provide a refund.
The Company is not required to advance its own funds to replace an amount lawfully retained by a Supplier, except where the Company’s own breach or applicable law requires payment.
If a Supplier cancels, materially changes, becomes insolvent, ceases operations, or fails to provide a service, the Company may:
If a reasonable comparable replacement is provided, the affected service will not ordinarily be treated as canceled.
If the replacement has a materially lower value, the Company may provide an appropriate partial refund or credit reflecting the difference.
Nothing in this Section eliminates responsibility for the Company’s own breach, misrepresentation, or duty that cannot legally be limited.
No Company Credit exists until the Company issues written confirmation stating:
Unless the written credit terms state otherwise and applicable law permits:
A Supplier Credit is controlled by the Supplier and may be:
The Company does not control or extend a Supplier Credit unless the Supplier authorizes it.
A Company Credit will replace an otherwise available Company cash refund only when:
Company Credits and Supplier Credits will be administered subject to applicable laws governing gift certificates, credit memos, expiration dates, and fees.
No expiration date or post-issuance fee will be imposed where prohibited by law. Florida generally restricts expiration dates and post-sale fees on gift certificates and credit memos, subject to statutory definitions and exceptions, which is why no blanket Company-credit expiration period is imposed in this draft.
A refund that does not depend on Supplier recovery will ordinarily be initiated within thirty calendar days after:
A refund dependent on a Supplier will ordinarily be initiated within thirty calendar days after:
The Company cannot guarantee how long a Supplier will take to evaluate or pay a refund request.
Refunds will ordinarily be returned to the original payment method and original payer.
When multiple people made payments, refunds may be returned proportionately to the original payment methods.
The Booking Client is not automatically entitled to receive money paid by another person.
If the original payment method is no longer available, the Company may require:
After the Company initiates a refund, the Traveler’s bank, payment processor, card issuer, or platform may require additional time to post the funds.
The Company does not control that processing time.
A refund will ordinarily be issued in the currency and amount received by the Company.
The Company is not responsible for:
Taxes, port charges, entrance fees, and other mandatory amounts are refundable only to the extent returned or not yet paid, unless applicable law requires otherwise.
The Company may pause a voluntary refund while a chargeback, payment reversal, fraud investigation, or payment dispute involving the same transaction is pending, to prevent duplicate recovery.
Any undisputed amount may still be processed when reasonably practicable.
Comprehensive travel insurance is required for every Participant. Each Participant must provide proof of coverage by the deadline stated in the Adult Participant Agreement and applicable Trip Documents. Failure to provide proof may result in cancellation, denied participation, or treatment of the Participant as self-insured. A Participant treated as self-insured assumes sole and full financial responsibility for uninsured or underinsured costs and losses, subject to liabilities that cannot legally be waived or transferred.
Travelers should consider coverage for:
Travel insurance should be purchased promptly after the initial Trip payment because some benefits may be available only when purchased within a limited period.
The Company is not an insurer and does not determine whether an insurance claim will be approved.
A credit card’s travel benefits may be limited and should not be assumed to replace comprehensive travel insurance.
A Traveler who declines or fails to purchase adequate insurance accepts the financial risk of losses that insurance might otherwise have covered.
A chargeback is not a substitute for submitting a cancellation under this Policy.
Before disputing an authorized charge, the Traveler should provide the Company a reasonable opportunity to:
The Company may provide the payment processor or financial institution with:
Nothing in this Section restricts nonwaivable rights involving unauthorized transactions, fraud, or legally protected billing errors.
A Traveler may not retain both:
Any duplicate recovery must be returned or may be offset against another amount due.
Nothing in this Policy waives or limits:
Where a mandatory law conflicts with this Policy, the mandatory law controls.
This Policy is governed by the dispute, governing-law, and venue provisions in the Every Avenue Travel LLC Travel Services Terms and Conditions.
Unless another mandatory law applies, disputes with the Company must be brought in the courts identified in those Terms.
Before filing a lawsuit, the parties should follow the notice and informal-resolution procedure in the Terms and Conditions.
The Company may update this Policy for future bookings.
The version provided or made available at the time of booking governs an existing confirmed booking unless:
Publishing a revised website version does not automatically replace the version governing an earlier confirmed booking.
The Company should retain archived copies of each version.
Cancellation requests and refund questions must be sent to:
Every Avenue Travel LLC
Email: booking@everyavenuetravel.com
Formal cancellation notices should not be sent solely through social media, text messages, or group chats.
By submitting a booking, approving a quote, paying a Deposit or other amount, or confirming participation after receiving or being given access to this Policy, the Traveler acknowledges that:
Every Avenue Travel LLC is registered with the State of Florida as a Seller of Travel. Registration No. ST45213.
Effective Date: 5/22/24
© 2026 Worldschooling Journeys, an Every Avenue Travel company